Refund policy

Return & Refund Policy

At Cosmopolitan, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to make the return or exchange process as simple as possible.

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order.

If your item has a manufacturing defect or you received the wrong product, you may request a return or exchange within 30 days of delivery.

Eligibility

To be eligible for a return or exchange, the item must:

* Be unworn, unused, and unwashed.
* Be in its original condition.
* Include all original tags and packaging.
* Be accompanied by your order number or proof of purchase.

Exchanges

* You may exchange your item for a different size or color, subject to stock availability.
* If the replacement item has a higher price, you will only need to pay the difference.
* If the replacement item has a lower price, the remaining balance will be refunded or issued as store credit.

Refunds

Once we receive and inspect your returned item, your refund will be processed within 3–7 business days using the original payment method whenever possible.

Shipping Costs

* If the return or exchange is due to a manufacturing defect, damaged item, or an error on our part, Cosmopolitan will cover all shipping costs.
* If the return or exchange is requested due to a change of mind, size, or color preference, the customer is responsible for the shipping costs.

Non-Returnable Items

We cannot accept returns or exchanges for:

* Items that have been worn, washed, or damaged after delivery.
* Items without their original tags or packaging.
* Customized or personalized products.

Need Help?

Our Customer Support team is always happy to assist you.

You can contact us through the live chat on our website, and we’ll get back to you as quickly as possible.

Thank you for shopping with Cosmopolitan.